Technical support is available as annual subscription.
Annual maintenance includes 1 year software updates and unlimited technical support by email. Some of the products include also technical support by phone or remote session *.
Annual maintenance for the first year is included with the initial purchase of the software.
If you would like to continue to receive updates and technical support after the 1st year you can renew your annual maintenance. Annual maintenance should be renewed before the expiration date and the new maintenance cycle will become active on the day when the old one expires.Annual maintenance renewal prices are as follow:
- Non expired maintenance(there is an active annual maintenance at the renewal time) - 30% of the purchase price for the same configuration at the time of the renewal.
- Expired maintenance(no active annual maintenance at the renewal time) - 50% of the purchase price for the same configuration at the time of the renewal.
Annual maintenance is optional. You can continue using the software without it.
* Technical support by phone or remote session
The annual subscription for the following products includes technical support by phone or remote session
included phone or
remote session hours
|R-Tag Crystal Reports Scheduler ||up to 2h |
|R-Tag Report Scheduler Pro||up to 4h |
|R-Tag Crystal Reports Documentation and Search||up to 2h|
|R-Tag Crystal Reports Version Control ||up to 4h |
|R-Tag Crystal reports bundle ||up to 4h |
|R-Tag Dashboard bundle ||up to 4h |
|R-Tag Enterprise solution ||up to 10h |
Additional hours for technical support by phone and remote sessions are available at $200 per hour for customers with active annual subscription.