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Technical support

Technical support is available as annual subscription.
 
Annual maintenance
Annual maintenance includes 1 year software updates and unlimited technical support by email. Some of the products include also technical support by phone or remote session *. 
Annual maintenance for the first year is included with the initial purchase of the software.
If you would like to continue to receive updates and technical support after the 1st year you can renew your annual maintenance. Annual maintenance should be renewed before the expiration date and the new maintenance cycle will become active on the day when the old one expires.Annual maintenance renewal price is 30% of the purchase price for the same configuration at the time of the renewal.
Annual maintenance is optional. You can continue using the software without it.

* Technical support by phone or remote session
The annual subscription for the following products includes technical support by phone or remote session
Product

included phone or

remote session hours

R-Tag Crystal Reports Scheduler up to 2h 
R-Tag Report Scheduler Proup to 4h 
R-Tag Crystal Reports Documentation and Searchup to 2h
R-Tag Crystal Reports Version Control up to 4h 
R-Tag Crystal reports bundle up to 4h 
R-Tag Dashboard bundle up to 4h 
R-Tag Enterprise solution up to 10h